Insurance

OUR FAIR TRADING CONDITIONS STIPULATE THAT ALL PASSENGERS TRAVELLING WITH US ARE REQUIRED TO HAVE VALID TRAVEL INSURANCE IN PLACE.

You should also have insurance cover from the moment you book as cancellation charges apply from the time deposits are received (see Fair Trading Conditions). Premiums must therefore be paid with the deposit.

We are able to offer travel insurance cover tailor made for our cruise holidays, details of which are given below, together with the premiums payable. Cover is arranged with The Travel Insurance People through Fogg Travel Insurance Services Limited and is underwritten by Union Reiseversicherung AG (URV), all of whom are authorised and regulated by the Financial Services Authority. Swan Hellenic is a trading name of All Leisure Holidays Ltd which is an Appointed Representative of Green Castle Insurance Services trading as The Travel Insurance People, enabling Swan Hellenic to arrange insurance for their clients.

A full copy of the policy and Key Facts document is available upon request and can also be viewed on our website prior to purchase to ensure the cover meets your individual needs. As with all travel insurance policies you are only insured for an event which occurs after you have purchased the cover. Please carefully read the following section headed Health. The policy details and premiums apply to departures up to and including 31 December 2011. Policy details and premiums for departures from 1 January 2012 will be published in due course. Premiums shown include 17.5% Insurance Premium Tax (IPT). Policies purchased on or after 1 January 2011 will be subject to the increased 20% Insurance Premium Tax to be levied by the Government. It is a condition of this travel insurance that passengers travelling to European Union countries apply for and obtain an EHIC card from their local Post Office, which will entitle them to benefit from reciprocal health agreements which exist between European Union countries.

HEALTH
If you, or any other person travelling with you, have ever had treatment for any heart or circulatory condition, a stroke or high blood pressure, any breathing condition (including asthma), any type of cancer, any type of diabetes, any existing injury or other serious or re-occurring medical condition, any condition requiring long term prescribed medication or if you are receiving or awaiting investigation for any medical condition, then you must advise Travellers Healthcheck on 0845 1300 430 as per the policy terms to see if cover is available. Insurers reserve the right to impose additional terms. You will receive confirmation in writing of their decision.

CHANGES IN YOUR HEALTH
If your health or medication changes between purchasing the travel insurance and date of travel you are also required to call Travellers HealthCheck. We will send you a full copy of the policy wording and key facts with your confirmation of booking and these should be taken on your cruise. Please read these carefully. Failure to disclose any material facts may mean that your policy will not cover you and may invalidate the policy altogether. If the travel insurance does not meet your requirements you may cancel the policy within 14 days of receipt to obtain a full refund, provided travel has not started and no claim has been made. After the 14 day period all premiums, including any additional premiums charged for pre-existing medical conditions, are non-refundable under any circumstances. Please note that cover is only available to UK or Channel Islands residents.

For passengers booking cruises not covered in the premiums table, we may be able to suggest alternative insurance providers - please call us for details on 0844 209 9000.