General

SWAN’S PRICE PROMISE

Swan’s Price Promise means that once you book your cruise, if prices go down in future brochures, we will refund the difference. Plus we guarantee no fuel or currency surcharges.

SPECIAL REQUESTS

We are unable to accept ‘conditional bookings’. Please note any special requests clearly on your Booking Form and we will do our best to comply with your wishes. We must point out that failure to fulfil a special request cannot be considered a breach of Contract on the part of the company.

CHANGE OF ADDRESS

We particularly ask you to tell us in writing of any alterations to your address before departure, and in any communication, please state the cruise on which you are travelling.

DATA PROTECTION ACT 1998

Please be assured that we have methods in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the EU, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EU or not, we will be unable to accept your booking. In making your booking, you consent to this information being passed on to the relevant persons). Full details of our data protection policy are available upon request.

CHANGES TO YOUR CRUISE

The information in this brochure outlines details of our carefully planned programme. Should any subsequent events cause us to change our plans or affect the published itinerary in any way, we shall let passengers know. However, in the event of war or threat of war, political unrest, terrorist activity, nuclear disaster or other similar events, we maintain the unreserved right to cancel, postpone or alter without prior consultation, any itinerary in whole or in part, in order to safeguard passengers, boat and employees. See Fair Trading Conditions.

GUEST SPEAKERS/ENTERTAINMENT

If any of our confirmed Guest Speakers are unable to travel on their alloted cruise, Swan Hellenic reserves the right to engage alternative Guest Speakers and entertainers.

OVERSEAS STANDARDS

It is a fact of life that when we travel to different countries, we often find that the customs, traditions and general pace at which things are done can be very different from what we are used to in the UK. As far as standards of safety are concerned, the suppliers of services must comply with the rules and regulations of their own country and these are not always as strict as they are in the UK. Every care is taken to contract the best available transport. However, standards can vary.

TRANSPORT OPTIONS

The options outlined on pages 24 – 25 form our intended methods of transferring our passengers to and from our river cruisers in 2011, but please note that airlines, train operators, departure and arrival points are all subject to change. We are not always in a position to confirm full flight details at the time of booking; any information provided at that time is subject to change.

DANGEROUS GOODS

We direct your attention to the fact that it is an offence to carry on board aircraft or river cruisers any goods of a dangerous or damaging nature. Remember that petrol and other lighter fluids, including fluids for hair curlers, come under the terms of the Explosives Act; their inclusion in heavy baggage is strictly prohibited.

BROCHURE ACCURACY

The information contained in these brochures is checked for accuracy by our UK staff, our overseas staff and our agents. Nevertheless, we would ask you to bear in mind that things can change and often these things can happen without our prior knowledge. However, should we become aware of any long term or permanent change which is considered would have a permanent effect upon your enjoyment of the cruise, we will do our utmost to advise you.